Terms of the return Policy.
The return/exchange policy of every product has been mentioned below. If you still have further queries, please feel free to reach out to us via Email on [email protected]
Please do not self-ship any product back to our facility unless confirmed by our Customer Experience Team.
In case of manufacturing defects:
If you believe that you have received the incorrect item, or if you are facing any issues such as bad fitting, damage during shipment, manufacturing defects, firstly, we offer our apologies. Furthermore, you can send an email to [email protected] within 4 days of receiving the product, so we can resolve the issue immediately.
While sending us an email, please attach necessary pictures and videos that may describe your issue better. This will help speed the process up.
Once our Customer Experience Team has investigated and confirmed the same, they will help you with a free replacement.
In case of any other issues:
If you are facing any other issues, please write to us at [email protected]. Our customer experience team will sort out all your further queries.
Can I return part of my order?
What products are not eligible for return or replacement?
- Any product that exhibits physical damage to the box or to the product.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
A used product is like kryptonite to us. We won’t be able to take that back.
How long would it take me to receive the refund of the returned product?
Please note, TrippyDoor initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a TrippyDoor warehouse. In case of any refund discrepancies, TrippyDoor may at its sole discretion, request you to share with us a screenshot of your bank statement.
After the refund has been initiated by TrippyDoor as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through TrippyDoor coupons, which can be used during future purchases.